Question 1

How much dust should we expect during sanding?

Accepted Answer

We use the latest dust containment systems and clean thoroughly after work. You can expect about 80% dust containment, but some dust is unavoidable.

Question 2

Do you work consecutive days until the job is done?

Accepted Answer

Yes, we work each day until the project is completed, unless otherwise agreed in advance.

Question 3

Can you move furniture?

Accepted Answer

Yes. We offer furniture moving for an additional charge, with full details outlined in our contract.

Question 4

Can you show product samples before installation?

Accepted Answer

Yes. We bring samples during the estimate. If we don't have the exact product you're looking for, we can direct you to a showroom for additional options.

Question 5

How do you provide stain samples for refinishing?

Accepted Answer

We apply stain samples directly on your floor so you can see the true color in your home's lighting.

Question 6

What is your guarantee?

Accepted Answer

We offer a 2-year labor guarantee, while most competitors only provide 1 year. Manufacturer warranties vary by product.

Question 7

How do you handle dissatisfaction?

Accepted Answer

One of our owners personally addresses any concerns or dissatisfaction immediately until the matter is resolved.

Question 8

Do you beat written estimates?

Accepted Answer

Yes, if the estimate is from a licensed and insured contractor offering comparable work and materials.

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